The Met Presented by Highmark

Restrooms are located on every level of the facility toward the rear of the audience.

• Weapons of Any Kind
• Outside Alcohol
• Illegal Drugs/Substances
• Glass Containers
• Cans
• Hard sided/large coolers
• Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs
• Laser pointers Animals (except service animals)
• Fireworks Selfie Sticks
• Signs larger than 8.5 x 11 inches
• Professional Cameras
• Wallet Chains

Insert 858 North Broad Street, Philadelphia, PA 19130 in any GPS system. 

Approximately 2 blocks south of the Girard Street Station on the Broad Street Line, approximately 3 blocks north of Fairmont Station on the Broad Street Line. 

Bus 4 and 16 Poplar and Broad Street stop. 

2 blocks south of Girard and Broad Street stop on the 15 Trolley.

First Aid is located in the venue lobby. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to the lobby and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.

Merchandise will be available for all concerts at our Concert Gear booths located in the lobby. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via LiveNation.com or on site at the venue. Premier Parking is located directly across the street on the North facing side of Broad Street. Premier Parking does not guarantee early exit out of the parking lot.

Re-Entry is not permitted at The Met Philadelphia. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.

The Met Philadelphia participates in a venue wide recycling program. You will find  recycling bins located thoughout the venue. Please recycle where possible.

• Average size bags/back packs
• Cameras – nonprofessional only, no detachable lenses
• Water – up to 1 liter in a factory sealed or empty bottle
• Over the Counter Medication - must be factory sealed
• Prescription Medication - the name on the label must match your ID
• Cigarettes, Lighters & Electronic Cigarettes - smoking allowed in designated areas only
• Signs - up to 8.5 x 11 inches in size

Scalping or reselling tickets is strictly prohibited. Any guest caught selling tickets on property will be turned over to local law enforcement.

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

Your safety and security are most important to us. The following details will outline our general venue’s guidelines:

https://www.livenation.com/venueguidelines

There is no smoking in the venue. 

All sponsorship inquiries should be directed to our office- please email: sponsorship@TheMetPhilly.com please call (610)-227-1165 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Strollers are not permitted inside The Met Philadelphia.

215-Get-A-Cab

215-535-6700

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event, we will post this information on our social media pages.

https://www.facebook.com/TheMetPhilly/

Small Tote Umbrellas are permitted. 

The VIP lots are located directly across from the venue on the north facing side of Broad Street. Guests must have a pass or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots.

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.

https://www.facebook.com/TheMetPhilly/

An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Will call tickets are available for pickup at the box office located outside the lobby of the venue. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

The Met Philadelphia offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Drivers License or State ID card is required to purchase alcohol, guests will be required to show ID every time they purchase.

Signs larger than 8.5 X 11 inches are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

The Met Philadelphia box office is located by the corner of Poplar and Carlisle Streets.

The box office is open on show days only, two hours before doors.

There is an $8 fee per ticket at the box office.

Phone Number:(215) 309-0112

Cash, MasterCard, Visa, Discover & American Express payment accepted.

All tickets can also be purchased via LiveNation.com or over the phone – 1 (800) 745-3000

You can also purchase Met Philly tickets at the Fillmore or TLA box offices.

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

The Met Philadelphia does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

A complete listing of events can be found at TheMetPhilly.com

If you need assistance while at an event, please visit our guest services areas located in the lobby near the box office.

The Met Philadelphia will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

The Met Philadelphia does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department at (610)-784-5426. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

The Met Philadelphia strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

• Seating - For ADA seating inquiries, please arrive to the indoor lobby box office as early as possible on your show day for assistance and accommodations.
• Ticketing - ADA tickets can be purchased online via LiveNation.com. You do not need to call the box office to place an order as all of our accessible tickets are available online. Look for the ADA icon on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
• Day of Show Parking - Accessible Parking is located in Lot A (the closest available parking lot to the venue), first come first served. Limited valet parking available. Let the parking staff know that you need accessible parking and they will direct you to this lot. Fans who require accessible parking may also be dropped off right in front of the venue on Poplar Street. If you do not absolutely need accessible parking, please park in the general lots.
• Unexpected Needs - if you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through LiveNation.com to exchange all tickets for accessible seating. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
• Accommodations - All venue bathrooms, concession stands, and merchandise stands are accessible.

• Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require an interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at (215) 309-0112.