Leader Bank Pavilion

Physical Address: 290 Northern Avenue, Boston, MA 02210

The venue offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current MA Driver's License, MA liquor ID, U.S. Passport, National ID, or Military ID which indicates the person is 21 years of age or older will be required. Out-of-state licenses, licenses from foreign countries, ID's or passports are acceptable only if the person is 21 years of age or older and the authenticity of their credentials can be verified via our computer scanning device. Guests will be required to show ID every time they purchase. We will not serve more than two (2) alcoholic beverages at one time to each person and we reserve the right to limit service at any time.

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

We have one ATM on site located near the entry gates, on your right as you enter.

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. Leader Bank Pavilion does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows, but the guest will need to arrange for such services.

We only will allow clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”). No other bags of any type will be allowed. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle. 

Signs larger than 8.5" x 11" in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Multiple bike racks are located near the V1 Parking Lot next to the venue (302 Northern Ave.). All bikes must be removed by the end of the event. Leader Bank Pavilion is not responsible for lost or stolen bicycles.

Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at Leader Bank Pavilion will be open on-day-of-show only.  If you’d like to purchase tickets, please visit us at www.livenation.com.  If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show at Leader Bank Pavilion.

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

All of our events are all ages unless otherwise noted. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Leader Bank Pavilion does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Leader Bank Pavilion offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi products), water, and Red Bull. Concessions are located throughout the venue's concourse area.

Venue Phone Number – (617) 728-1600
Venue Address – 290 Northern Ave., Boston, MA 02210

Leader Bank Pavilion is a mostly cashless venue. All points of sale for food, beverage and merchandise will accept Visa/MasterCard/Discover/American Express or mobile pay (such as Apple Pay or Google Pay). The Box Office WILL accept cash. For fans who wish to use cash, cash-to-card iPads with attendants will be available at the Guest Services kiosk at the main entrance.

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the Arbella designated driver booth next to the merch stand.

Guests are permitted to bring in One (1) factory sealed bottle of water up to 32oz in size. This policy is subject to change based on artist requests or safety considerations. Refillable, clear plastic water bottles  are permitted up to 32oz in size. Hydration packs are not permitted. Water fountains are located near restrooms on both sides of the concourse and are equipped with filtered water filling stations. Save a plastic bottle! 

A drop off lane is provided along Northern Avenue at the front entrance.

In the event of an emergency while on site, Leader Bank Pavilion employs a trained paramedic from Boston Emergency Medical Services to assist with any medical issues. First aid is located near the entry gates, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our social media for the latest developments on event days.
https://www.facebook.com/leaderbankpavilion 
https://twitter.com/LB_Pavilion
https://www.instagram.com/lbpavilion/ 

The venue begins hiring for each season in early March. If you are interested in working for the venue please visit: https://www.livenationentertainment.com/careers/ 

There is one main set of entry gates to the facility, and they are available for use regardless of the ticket type. The VIP Club has a separate entry gate located on the Harborwalk. All guests using this gate must be VIP guests and have the appropriate ticket.

A complete listing of events can be found here.

If you need assistance while at an event please visit our Guest Services Kiosk located just inside the entry gates.

Leader Bank Pavilion will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Gate times vary, but are usually one hour prior to show time. Please check the specific event page as these times are subject to change. Please do not attempt to enter the venue any earlier than the designated times.

Leader Bank Pavilion does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 617-728-1626. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.

Leader Bank Pavilion strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the accessibility logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.

Day of Show Parking- Leader Bank Pavilion does not control any on-site parking for guests. Accessible Parking is available at the various parking lots and parking garages in the area.

Accessible Stations- if you have questions or need assistance on-site, please visit the Guest Services Kiosk located just inside the entry gates.

Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible seats. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and up to four companions.

Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 617-728-1601 to arrange for an interpreter for your visit.

Accommodations- the main venue bathrooms located just inside the entry gates to the right as you enter, all concession stands, and merchandise stands are accessible. 

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 617-728-1601.

• Clear plastic, vinyl, or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags or fanny packs no larger than (6”x 9”) – subject to search at gate
• Non-professional digital and film cameras (Pocket sized, point & shoot, no removable lenses)
• 1 factory-sealed plastic bottle of water up to 32oz (non-frozen) per guest 
• Refillable, clear plastic water bottles up to 32oz in size
• Food - must fit in a one-gallon, clear Zip-Loc style bag
• Collapsible umbrellas

• Weapons of any kind - knives, guns, mace, pepper gas or any other item deemed a potential weapon
• Alcohol 
• Illegal drugs/substances
• Glass or metal, cans or bottles (regardless of contents)
• Hard sided/large coolers
• All bags larger than 12” x 6” x 12”
• All bags larger than 6" x 9" that are not clear
• Large or oversized bags/backpacks, such as luggage, duffel bags, or industrial/camping-sized backpacks
• Hydration packs
• Laser pointers
• Large signs, posters or flags
• Selfie sticks
• Animals (except service animals)
• Fireworks or other incendiary devices
• Balloons
• Any other item that may pose a threat to other guests, staff or performers
• Umbrellas that don't collapse

If you lose an item while you are at an event – you can visit our Guest Services Kiosk located just inside the entry gates or call (617) 728-1600 to see if it has been turned in. If you want to inquire about a lost item after the event day, please file a claim HERE. 

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee. 

FROM Logan International Airport and Route 1A South: Follow the signs towards I-90 West - Ted Williams Tunnel. Take the Ted Williams Tunnel/I-90 West to Exit 25 "South Boston". At the top of the ramp proceed straight onto B Street. At the end of B Street, take a right onto Seaport Boulevard. Seaport Boulevard becomes Northern Avenue. Leader Bank Pavilion will be approximately 1/3 mile ahead on the left. 

FROM Western Massachusetts via Massachusetts Turnpike: Follow the Massachusetts Turnpike /Interstate 90 East to Exit 25 "South Boston". At the top of the ramp, bear left towards "Seaport Boulevard" and at the first set of lights proceed straight onto East Service Road. At the next set of lights, take a right onto Seaport Boulevard. Seaport Boulevard becomes Northern Avenue. Leader Bank Pavilion will be approximately 1/3 mile ahead on the left.

FROM Points South via I-93: Heading northbound on Interstate 93 towards Boston, take Exit 20, which will be immediately after Exit 18. Follow the signs towards "I-90 East". Take the first tunnel exit to "South Boston". At the first set of lights at the top of the ramp, proceed straight onto East Service Road. At the next set of lights, take a right onto Seaport Boulevard. Seaport Boulevard becomes Northern Avenue. Rockland Trust Bank Pavilion will be approximately 1/3 mile ahead on the left.

FROM Points North via I-93*: Heading southbound on Interstate 93 Boston, take Exit 23 "Purchase Street/South Station". At the top of the ramp, take a left onto Seaport Boulevard and proceed over the Moakley Bridge, Seaport Boulevard. Seaport Boulevard becomes Northern Avenue. Rockland Trust Bank Pavilion will be approximately 1.0 mile ahead on the left.

FROM Points West via Storrow Drive: Take Storrow Drive East to Leverett Circle and follow signs for Interstate 93 South. Once on Interstate 93 South, follow directions from "Points North".

Any media inquiries need to be directed to our Local Office – 617-547-0620. Ask for Bridget Gillis.

First Aid is located just inside the entry gates. Boston Emergency Medical Services personnel are able to assist with any issue you encounter. Boston EMS ambulances are on-call throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to the Guest Services Kiosk and our staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please consult with our Boston EMS paramedic for assistance as needed.

It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.

Merchandise will be available for all concerts at our Concert Gear booths located in the center of our concourse area. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended. Merchandise stands accept Visa/MasterCard/American Express.

Beginning with the 2019 season, Ticketmaster tickets will be digital. Please ensure the account holder has their phone available to present the tickets at the entrance. Should there be any issues, please visit our Box Office located near the front entrance.

Parking is available for Leader Bank Pavilion patrons at the Seaport Hotel Garage within a short walk of the Pavilion. The Seaport Hotel Garage can be accessed from Seaport Boulevard. The Seaport Boulevard entrance is at the intersection of Seaport Boulevard and B Street, three blocks before the Leader Bank Pavilion.  Additionally, Leader Bank Pavilion has partnered with ParkWhiz to offer other easy and reliable options. Click HERE to book parking. 

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at 617-728-1626. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.

Take the MBTA subway, commuter rail, or bus to South Station and connect with the MBTA Silver Line Waterfront (one level above the Red Line, one level below the food court) to Silver Line Way. Leader Bank Pavilion is a short walk from this stop.

Re-Entry is not permitted at Leader Bank Pavilion. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Leader Bank Pavilion participates in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.

Restrooms are located on both sides of the main concourse surrounding the seating areas.

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed. Your safety and security are most important to us. The following details will outline our general venue’s guidelines: https://www.livenation.com/venueguidelines

When coming through the gates, please plan on security using walk through metal detectors, hand held metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station located inside the entry gates and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

Like many venues and other large places of assembly, Leader Bank Pavilion has a "no pets" policy. However, Live Nation's policy explicitly permits guests with disabilities who use dogs as service animals. Leader Bank Pavilion's policy, consistent with ADA's revised guidelines, defines "service animal" as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual's disability.

Leader Bank Pavilion requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal's work or the individual's disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective means.

Smoking is NOT allowed anywhere inside the venue per order of the Boston Public Health Commission. We will open a smoking section slightly outside the venue once the first performer has taken the stage, please ask any venue staff member to be directed appropriately. We appreciate your cooperation.

All sponsorship inquiries should be directed to our office- please call 617-649-3210 and speak with Jay Buckley in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Are not permitted because the venue does not have space for them to be stored. 

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Taxis are generally available after all shows in the drop off lane in front of the venue.

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.
https://www.facebook.com/leaderbankpavilion 
https://twitter.com/LB_Pavilion
https://www.instagram.com/lbpavilion/ 

Collapsible umbrellas may be used to get to and from the venue, but umbrellas may not be deployed when guests are coming through the entry gates or in the venue, for the safety of all our guests. Umbrellas that do not collapse are not permitted into the venue.

Upgrades are available through our website. 
Make your night even more memorable by purchasing an exclusive upgrade! Download the Live Nation App to purchase access to The VIP Club! Upgrades are 100% mobile!

Anyone with a VIP Club access can enjoy the private VIP Club on show night. The VIP Club opens at the same time as the main gates. The VIP Club is an informal restaurant/bar that is open to all ages. Located along the Harborwalk, the VIP Club features unmatched views of Boston Harbor and the City skyline, air-conditioned restrooms, and features an upgraded food and beverage menu, including cordial drinks. 

VIP parking is located at a nearby hotel garage. A separate parking pass is required for access. This pass comes in the form of a PDF and may be printed or used electronically via your smartphone. The pass is not valid for overnight parking.

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages. An event may be delayed, postponed, or canceled depending on the severity of the weather expected.
https://www.facebook.com/leaderbankpavilion 
https://twitter.com/LB_Pavilion
https://www.instagram.com/lbpavilion/ 

Will call tickets are available for pickup at the box office located to the left of the main gate at the far left windows. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.