Arizona Financial Theatre

Arizona Financial Theatre strives to make our venue and live experiences inclusive and accessible.  For more questions, or information not mentioned below, don't hesitate to get in touch with us at (602) 379-2800 or arizonafinancialtheatre@livenation.com. Our box office is typically from 5-9pm on show days only. For morning or afternoon shows the box office opens 90 minutes before show time.

Arrival & Accessible entrances: 

All entrances to Arizona Financial Theatre are accessible.

Restrooms: 

The men’s and women’s restrooms on all levels of Arizona Financial Theatre are accessible.

Ticketing: 

Tickets located in our accessible section can be purchased online at arizonafinancialtheatre.com.  Our box office is not equipped to take ticket orders over the phone and our website is the only method to purchase tickets.

When a show includes reserved seating, please note the designated Accessible seats available for purchase are designated with the handicap icon. For general admission events, please contact the Box Office at (602) 379-2800 or arizonafinancialtheatre@livenation.com to request Accessible seating.

Accessible Parking: 

Parking is available in the garage at 4th Avenue and Adams Street (Adams Street Garage). There are accessible parking spaces on every level of the garage, as well as elevator access.

The garage typically opens at 6pm Monday-Friday and is open earlier on weekends. Spaces are available to purchase online and through the box office. Note: Not applicable for shows during weekdays before 6pm.

Medication needs: 

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging. Please ask to speak to a supervisor when going through the security bag check for a medical tag.

Service Animals:

At Arizona Financial Theatre, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Sign Language Interpretation:

Arizona Financial Theatre offers sign language interpretation upon request only. Requests for interpreters must be received at least one week before the event date.  

Please make your request by email to arizonafinancialtheatre@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter.

Assistive Listening Devices:    

Assistive Listening Devices (ALDs) technology in Arizona Financial Theatre is powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please visit Guest Services to obtain a receiver. A photo ID is required to be held until the device is returned at the end of the event. (Note: There are limited quantities of receivers and they are loaned out on a first come, first served basis.)

1. Download the Listen Everywhere app via the App Store (Apple or Google) 

2. Visit Guest Services in the main lobby for assistance with the tech 

3. Connect to the audio channel in the app 

4. Enjoy the show! 

This app will work in any area of the Arizona Financial Theatre.

Mobility Storage:

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

Assisted Listening Devices are available for patrons requiring hearing assistance for shows at the guest services window located in the east lobby

Handmade posters that are no larger than 8.5" x 11" are permitted. 

Please email ArizonaFinancialTheatre@livenation.com

Please review our Venue Guidelines.

You can purchase parking in advance online here.

Parking Garage Location: Entrance is located on Adams Street between 4th and 5th Avenue.

Children under 12 months are free, everyone else needs a ticket.

A full concession menu is available on site. Beer, Wine, and other specialty cocktails are available with proper ID.

Artists typically will not be able to accommodate specific requests, out of fairness to all fans. 

Arizona Financial Theatre is located on the Northwest corner of 4th Avenue and Washington Street.

From West: I-10 East to 7th Avenue south, take to Adams Street, turn left (East) to Fourth Avenue.

From East: I-10 West to 7th Avenue south, take to Adams Street, turn left (East) to Fourth Avenue.

Will Call is at Arizona Financial Theatre Box Office. The Box Office is located in front of the building on the corner of 4th Ave. and Washington St.

Please have a PHOTO ID, the CREDIT CARD the tickets were purchased on, and your CONFIRMATION number.

WILL CALL PICK-UP:

ARIZONA FINANCIAL THEATRE requires that customers picking up WILL CALL tickets furnish the following:

1) PICTURE IDENTIFICATION THAT MATCHES THE PICK-UP NAME

2) CONFIRMATION NUMBER THAT MATCHES THE CUSTOMER ACCOUNT

How can I purchase Accessible Seating? To purchase accessible seating please call the Box Office at 602.379.2888 press 2.

Limited Mobility seating is available. To purchase limited mobility seating please call the Box Office at 602.379.2888.

Sight and Hearing impaired seating is also available.

ARIZONA FINANCIAL THEATRE is a non-smoking facility. Smoking areas outside building are available, depending on event.

Arizona Financial Theatre is the perfect location to host your next corporate event, private concert, social gathering, wedding, reception or private dinner. For more information about renting, please email us, click here or call 602-379-2857.

On the day of the show you may call 602.379.2856 and if the information is available we will pass it on. Please keep in mind that the schedule is subject to change.

The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Items NOT Allowed:

• Bags larger than 12"x 6" x 12"
• Weapons of all types
• Illegal drugs and substances
• Alcohol, cans & bottles, food or drink
• Professional cameras or camera equipment
• Fireworks, fire-starter, or open flames
• Audio recording equipment, noise makers
• Laser pens or pointers
• Skateboards, rollerblades, hover boards, scooters, bicycles, & other personal vehicles
• UAS (drones)
• Animals not authorized under ADA or relevant state/local laws
• Any item deemed to be dangerous

Some items may not be listed that are up to venue and tour discretion.

Please review our Venue Guidelines.

Please email ArizonaFinancialTheatre@livenation.com

(602) 379-2888

The box office is typically open from 5pm-9pm on SHOW DAYS ONLY. For morning or afternoon shows, the box office will open one hour before show time.

Personal cameras are allowed in the venue. Flash photography, video and removable lens cameras are not permitted without venue approval.

Binoculars are allowed.

No Laser Pointers allowed

No Video Cameras allowed

No Recorders allowed

The following items are prohibited:

• No bags over 12” x 12” x 6", Camelbacks, or Bota bags
• Weapons of all types
• Illegal drugs and substances
• Alcohol, cans & bottles, food or drink
• Professional cameras or camera equipment
• Fireworks, fire-starter, or open flames
• Audio recording equipment, noise makers
• Laser pens or pointers
• Skateboards, rollerblades, hover boards, scooters, bicycles, & other personal vehicles
• UAS (drones)
• Animals not authorized under ADA or relevant state/local laws
• Any item deemed to be dangerous

This list of prohibited items is subject to change at the discretion of venue management.

ARRIVE EARLY 

Doors are open one-hour prior to show time unless otherwise noted. We recommend that you arrive early.

Due to security and safety of guests camping out overnight is NOT PERMITTED, only day/morning of show is

We are a CASHLESS venue - all points of sale will only accept credit card (Visa, MasterCard, American Express, Discover) or mobile pay (Apple pay, etc). 

The box office at Arizona Financial Theatre will be open from 5pm-9pm on SHOW DAYS ONLY. For morning or afternoon shows, the box office will open one hour before show time. 

If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show at Arizona Financial Theatre!

If you had so much fun that you lost something during your time with us, please click HERE.

Adjacent parking garage is at 4th Ave and Adams (Adams Street Garage). The garage opens at 6pm Monday through Friday. Garage opens earlier on weekends. Spaces are available to purchase online and through the box office. Parking is $20.00 in advance. Note: Not applicable for shows during weekdays before 6pm. Purchase parking in advance here. 

For and ADA requests, or general questions regarding ADA assistance, parking or needs please email arizonafinancialtheatre@livenation.com

Interpreter/ASL services available upon request. All ASL interpreter requests need to be submitted no less than 7 days prior to event date in order to give sufficient time frame to procure services. Please email arizonafinancialtheatre@livenation.com for information and instructions.