Ameris Bank Amphitheatre

On show days, Ameris Bank Amphitheatre will have Alpharetta PD, traffic coordinators, and directional signage active before, during, and after the event.  Because of the city’s limited directional signage for our venue’s parking lots, please enter parking lot addresses into your GPS. or call 404-733-5010 and press 3 for driving directions.

Physical Address- 2200 Encore Parkway Alpharetta, GA 30009 (Please note this is not the address for parking.)

Parking Lot A - 1775 Founders Parkway, Alpharetta, GA 30009

Parking Lot B - 1100 Sanctuary Parkway, Alpharetta, GA 30009

Parking Lot C - 11450 Maxwell Road, Alpharetta, GA 30009
(Pay-When-You-Arrive. Does not accept CASH.)

Premier Parking Lot - 2200 Encore Parkway, Alpharetta, GA 30009

RideShare:  2200 Encore Parkway; Alpharetta, GA 30009

Beaver Toyota VIP Parking Lot - 2300 Encore Parkway, Alpharetta, GA 30009

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

The venue offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

Items ALLOWED to be brought into venue: 

• Bags: clear plastic, vinyl, or pvc bag (maximum size 12" x 6" x 12") OR small clutch bag that does not need to be clear (maximum size 6" x 9"). Diaper bags are permitted for guests with babies, and they must be thoroughly searched and tagged for identification upon entry.
• Beverages: one non-alcoholic beverage in a factory-sealed bottle no bigger than one (1) liter, per patron. You may bring one EMPTY plastic or metal water/spots bottle, per patron
• Blanket: small, no larger than 4’x8’
• Camera: non-professional only (no detachable lenses)
• Fans: small, personal-sized, battery-operated fans are allowed
• Food for dietary health issues in a clear, one-gallon (1) plastic bag will be allowed
• Infant car seat or Child-Carrier backpack if you have lawn tickets
• Medical devices (including breast pumps and breast pump bags)
• Ponchos
• Poster tubes: must be empty and made of cardboard
• Prescription medication: must be in the original prescription container with matching ID
• Refillable water bottles (must be empty, hydration packs are not permitted)
• Signs (no larger than 8.5”x11”)
• Stadium seat cushions (non-hinged)
• Umbrella: small, personal-sized

Items NOT-ALLOWED to be brought into venue include, but are not limited to:

• Aerosal cans
• Alcohol
• Bags that do not meet the clear bag policy description
• Balloons
• Beach balls
• Chains or spikes
• Coolers
• Electronics including iPads, tablets, Go-Pros, drones, or recording devices
• Fireworks or sparklers
• Food (for guests with dietary health issues, food contained in a clear, one-gallon (1) plastic bag will be allowed)
• Frisbees, footballs, hula hoops, jump ropes, festival poles, noisemakers
• Glass containers
• Hinged stadium seats
• Hydration packs
• Illegal drugs/substances
• Lawn chairs 
• Laser pointers
• Selfie sticks
• Strollers
• Umbrellas (large, golf-sized umbrellas or umbrella with a pointed end are not allowed)
• Wagons
• Weapons of any kind
• Any item deemed to be dangerous

If any assistance is needed with your vehicle, please contact your ususal Emergency Assistance provider.  Ameris Bank Amphitheatre does not have tow or lockout services on site.  Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows, but the patron will need to arrange for such services.

All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, you can either return them to your vehicle, or check them at the Guest Services booths located outside of the East & West Gates.

To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”). Diaper bags are permitted for guests with babies, and they must be thoroughly searched and tagged for identification upon entry.

Signs larger than 8.5”x11” are not permitted into the venue.  We do not allow banners or signs that are larger than this due to the potential to block other guests’ views of the performance.  All signs must be appropriate in nature, and not be a distraction to the artist.

Make it a show you’ll never forget with access to the Beaver Toyota Lounge!  Here, you'll enjoy a private full-service bar, an exclusive food menu, and air-conditioned restrooms.  Avoid long lines and relax in the comfort of the Beaver Toyota Lounge.  This upgrade is for access to the Beaver Toyota Lounge ONLY.  It does not include upgraded seats, Beaver Toyota VIP Parking or food/drink.  THIS IS NOT A CONCERT TICKET.  Purchase your lounge ticket upgrade at livenation.com.

• A ticket to the main event is also required for entry into the lounge.
• One upgrade lounge ticket per individual is required for entry.
• Children 2 and under do not require a ticket.
• Entrances: There are two (2) entrances to the lounge.  From outside the venue, it is accessed via the red carpet located under the canopy from either the Beaver Toyota VIP Parking Lot or from Parking Lot A.  From within the venue, it is accessed via the Lower West Plaza (to the left of the stage).
• The stage is not visible from the lounge.

The Beaver Toyota VIP Parking Lot is located at 2300 Encore Parkway. Guests must have a pass or be on the parking list to access this lot.

Bike racks are located at East and West Gates. All bikes must be removed by the end of the event. Live Nation is not responsible for lost or stolen bicycles.

Our box office is closed for the off-season and will re-open in the spring! 

Tickets can be purchased online via our website.

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch - it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

The venue does not allow camping or overnight sleeping of any kind.

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Venue Phone number - 404.733.5010

Venue Address - 2200 Encore Parkway, Alpharetta, GA 30009

Venue Rental Info -amerisbankampevents@livenation.com

Venue Email - ABAInfo@livenation.com

Based on the latest local guidelines, attendees are no longer required to provide proof of negative COVID-19 test and/or vaccination for entry. Safety protocols are subject to change. 

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the Guest Services booth at East or West Gate.

Each guest is permitted to bring one (1) factory-sealed bottle of a non-alcoholic beverage up to one (1) liter in size.  (This policy is subject to change based on artist requests, or safety considerations.)  Empty refillable bottles are permitted.  Hydration Packs are not permitted.

YETI water bottle refilling stations are located just inside both the East and West Gates.  Water fountains are located near the East and West Plaza restrooms. 

The venue’s one drop-off area is located at the Main Entrance at 2200 Encore Parkway.  Please let the parking staff know you are dropping someone off and they will direct you to the designated drop-off zone.  Drivers cannot remain on property in (or out of) their vehicles during the event.  They must drop-off the concert-going patrons, leave the venue, and then return to the pick-up area--which is along Encore Parkway, outside of the venue.  Concert-going patrons can locate their rides by exiting the venue’s East Gate (closest to Section 101), then turn to the right, and walk to Encore Parkway to locate their driver.

In the event of an emergency while on site, we have trained paramedics to assist with any medical issues. First aid is located inside the East Entrance Gate, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues.

In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please stay tuned to your email inbox, as well as the Ameris Bank Amphitheatre Facebook and Instagram pages for updates.

East Gate:  Available for use regardless of ticket types.  Accessible from Lot C and Premier Parking, and for personal or rideshare drop-offs/pick-ups. There is one (1) Fast Lane of which each patron must have a Fast Lane ticket to utilize. 

West Gate:  Available for use regardless of ticket types.  Accessible from Lot A, Lot B, and the Beaver Toyota VIP Parking Lot.  There is one (1) Fast Lane of which each pataron must have a Fast Lane ticket to utilize.

Beaver Toyota VIP Lounge Gate: Available for guests who are either VIP Clients (with appropriate tickets), or a patron who has purchased a Beaver Toyota Lounge Upgrade and concert ticket for the appropriate show.  There is no Fast Lane at this entrance.

Lawn Gate:  (Not available for every show.) Available for lawn tickets only.  When utilized, it is located south of the West Gate.  There is no Fast Lane at this entrance.

If you need assistance while at an event, please visit one of our Guest Services Booths.

Guest Service Booth Locations:

(From Lot A, B, or Beaver Toyota VIP) The booth is located to the right of the West Gate and is only accessible from outside of the venue.

(From Lot C, Premier Parking, and Drop-Offs) The booth is located to the left of the East Gate. It is also accessible from inside the venue; it is located in the right corner of the Upper East Plaza.

We also have Guest Ambassadors wandering around to assist you.  They wear fluorescent yellow uniform shirts that say “How May I Help” on the back.

You can also send a text, but only on the day of the show.  The number to text is:

 770-999-9747

We will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Fast Lane is a separate line at the East Gate and the West Gate which are marked with a large plume flag.  This line goes in first when the doors open.  If you arrive after the doors open, you still go to this line, inform the staff you have a Fast Lane upgrade, and they will let you cut in line because the Fast Lane line never closes.    Each Fast Lane pass holder must have a ticket to the corresponding event.  Fast Lane is NOT early entry.  Fast Lane is NOT a concert ticket.  Fast lane passes are non-transferable.

The venue does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

We offer a wide variety of concession options through the venue and have teamed up with some incredible partners to provide elevated menu items for your concert experience, along with your concession stand staples!

See below for a few of our options:

Trejo’s Tacos (Lower West Plaza)

Wiz Khalifa’s Packed Bowls (Lower East Plaza)

Kona Ice (Upper West Plaza)

Koko’s Bavarian (Lawn)

Volt Burger Smash by the Voltaggio Brothers

Tim Love: Bad Ass Nachos with Smoked Beef Brisket

Concessions: nachos, pretzels, candy, popcorn, fountain soda (Coca-Cola Products) and water

Specialty Shaker Cup Cocktails (Strawberry Vodka Lemonade, Cherry Bourbon Smash, Vodka Lemonade, Watermelon Chili Margarita 

Our venue’s concessionaire is Legends.  Legends Phone Number:  404-733-5020

Please check the concert specific information on the Day of Show tab above, or the specific event link listed here. You can also call 404-733-5010 and press 2 for Show Day Information.  This information is usually posted one week before the scheduled concert. 

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. Ameris Bank Amphitheatre reserves the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.

The venue has two Guest Services Booths staffed by Guest Ambassadors.  One is located OUTSIDE of the venue before you enter the West Gate (closest to Reserved Seating Sections 105 and ORCH3).  The other booth is located INSIDE & OUTSIDE of the East Gate (closest to Reserved Seating Sections 101 and ORCH 1).  The East Gate Guest Services Booth can be accessed from the Upper East Plaza to the left of the Merchandise Booth.

Services provided at the booths include, but not limited to:

• Designated Driver Program registration
• Wheelchair Rides to seats
• Holding your “not allowed” items (at the patron’s risk) until the end of the concert
• Issue “First Concert” memorabilia
• Hold Lost & Found items during the concert
• Answer patrons’ questions

For select events, group ticket sales are available.  If you have a large party that would like to attend a show, contact our Premium Seating Department by submitting a request at livenation.com, or by phone at 404-443-5006.  Premium Seating sells all VIP Boxes, Club Seats and Live Nation Lounge access that can accommodate larger parties than the standard ticket limit. For more info, click here.

Ameris Bank Amphitheatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

• Ticketing- Accessible tickets can be purchased online at livenation.com.
  To purchase accessible seats, first select the event you wish to attend at livenation.com. For Accessible Seats under the Pavilion Roof, click on the FILTERS box.  Click on the “Show accessible tickets” toggle button. Then, click on the APPLY FILTERS box at the bottom of the box.  Available accessible tickets will populate for your purchase.  We offer accessible seating in the 100-Level and the Orchestra Level. Each patron with a disability is permitted to have 3 guests accompany them in this area.  These sections are purposefully empty to accommodate our patrons’ needs.  We do provide padded, folding chairs for patrons choosing to sit in this area. 
  You do not need to call the Box Office to place an order as all of our tickets are available through this website.  We do have accessible seating in every price range but be advised that it does occasionally sell out.  We have very limited reserved accessible seating available for patrons on the day of the event, so please make sure you purchase accessible seating tickets when you place your order.
• Lawn Experience- You do not have to access the FILTERS section on the ticketing page. You will purchase a General Admission lawn ticket at livenation.com.
  Please be advised that our lawn seating is on a steep, grassy hill. Wheeled, assistive devices are not permitted on the lawn. 
  We do offer two concrete seating areas (with a ramp) at the bottom of the lawn area on both the East and West side that will accommodate guests with disabilities.  However, there is a limited number of seats in these areas. These areas are general admission seating so they are first come/first seated. Each patron with a disability is permitted to have 3 guests accompany them in this area. This section is purposefully empty to accommodate our patrons’ needs.  We do provide padded, folding chairs for patrons choosing to sit in this area.
• Day of Show Parking- Accessible Parking is located inside Lots A, C and Beaver Toyota VIP. Let the parking staff know that you need accessible parking so that they can direct you.  Vehicles with accessible placards or license plates will be offered accessible parking on a first-come, first-served basis.  Please be advised that accessible parking is limited.  If you do not absolutely need accessible parking, please park in the general area.  Should the accessible parking areas be full, parking staff will try to park you in a close parking area.  Upon request, parking staff will arrange for a golf cart to pick you up and take you to the venue entrance.  If a golf cart is needed upon departing the venue, please ask a Guest Services staff member at the gate where to stand for a ride back to your vehicle.  Patrons needing accessible parking should arrive at the parking lots as soon as possible after the parking lots open.
• Guest Services- While attending the concert, if you have questions or need assistance, we have a Guest Services booth at both the East and West Gates which are staffed with Guest Ambassadors willing to help answer questions related to seating or other accommodations.  They also offer a ride in our wheelchair to your concert seat – both before and after the concert.
• Unexpected Needs- If a patron has had an injury or illness that prevents them from using the original seat purchased, then we strongly recommend contacting Fan Support on Live Nation’s website.  This is located by clicking on the “Help” section located at the bottom of the webpage at livenation.com. We will have a very limited number of accessible seats available on the day of show for such issues; we cannot guarantee we will be able to seat you.  Please remember that accessible seating accommodates each guest with the accessible need and their three companions.
• Hearing Assistance- Patrons who require assisted listening devices can contact our administration office prior to the event to arrange for a device.  Please give us at least (2) weeks notice. You can make your request either at ABAInfo@livenation.com or 404-733-5010 and press 0.
• Interpreter Requests- Patrons who require interpreter services for an event can contact our administration office prior to the event to make arrangements.  Please give us at least 2 weeks’ notice to secure.  Patrons must have already purchased accessible tickets to the event prior to requesting an interpreter.  Accessible tickets are located in row WC of the following sections:  ORCH1, ORCH3, 101, 103 or 105.  If you prefer to purchase a lawn ticket, we will reserve up to four seats for you in the lawn accessible seating area.  There is no charge for interpreter services.  You can make you request either at ABAInfo@livenation.com or by calling 404-733-5010 and press 0.
• Accommodations- Accessible restrooms, concession stands and merchandise stands are available throughout the venue plazas.

Please visit www.awesomealpharetta.com for local hotel options.

The venue begins hiring for each season in early March, and continues during the season.  If you are interested in working for the venue, please visit:  To view open positions and submit an application, visit venuenationjobs.com.

If you would like to use a lawn chair during the show, you may rent one from the venue. Personal lawn chairs are not permitted inside the venue. You can purchase a lawn chair rental here in advance or on show day at a lawn chair stand.  

Lawn Chair Rental: Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. To rent a lawn chair in advance, click here. 

Obtaining Your Rental Chair: redeem your advance lawn chair rental upgrade purchase at the center of the top of the lawn

• You must pick up your rented chairs before the headliner takes the stage.
• We reopen 30 minutes before the end of the performance for you to return your chairs and to offer you cash back as a thank you for helping clear the lawn.
• A rental chair is not needed if you have purchased a Reserved Lawn concert ticket.

Receive $1 cash back for each rental chair that you return to the rental deck at the end of the concert as a thank you for helping us to clear the lawn for cleaning.

Would you like to enhance your experience on the lawn?  Join us on the Lawn Deck where you will relax at highboy tables and chairs away from the crowded lawn with the best view in the house! 

The Lawn Deck is located at the top of the lawn, in the center, close to the lawn’s restrooms and concession stands.  This upgrade can only be purchased on the day of the show.  Upon your arrival, head to the Lawn Deck to purchase this best-kept venue secret.  Seating is limited; it not available at all events.

*This is not a concert ticket!*

Our venue offers two types of lawn seating: General Admission and Reserved Seating.

• General Admission- This section of the lawn is always first come, first seated. Guests may notice a row/seat number on their lawn ticket, but that is only used for tracking purposes. 
• Reserved Lawn Seating- Our venue offers a limited number of reserved seats in a sectioned-off viewing area on the bottom lawn, which is located behind section 102 of the reserved seats. This ticket purchase includes a reserved Adirondack chair.  No need to rush to be first on the lawn to claim a spot, nor worry that your spot will be claimed if you leave the lawn for various reasons throughout the event. “Reserved Lawn” tickets must be purchased in advance as your concert ticket at livenation.com.
• Lawn Chairs- If you would like to use a lawn chair during the show, you may rent one from the venue. Personal lawn chairs are not permitted inside the venue. You can purchase a lawn chair rental here in advance or on show day at a lawn chair stand.  
• Blankets- You are permitted to bring a small blanket (4’x8’) to sit upon.  However, there is no need to pack a thing; our venue sells blankets at the lawn chair rental deck.
• Accessibility- Due to the grade of the grassy lawn seating area, wheeled-devices are not permitted on the lawn.  We do offer two flat, concrete areas which are located at the bottom of each side of the lawn to accommodate the mobility needs of patrons who purchased lawn tickets.  However, there is a limited number of seats in these areas. These areas are first come, first seated.

Stretch Limousines:  Drop-Off & Pick-Up with stretch limousines must be done exclusively on Encore Parkway, outside the main entrance located at 2200 Encore Parkway.  Patrons will be entering/exiting the venue via our East Gate which is located closest to Section 101.

Shuttle Buses:  For Drop-Off, proceed to 2200 Encore Parkway.  For Pick-Up, you will park along Encore Parkway.  The patrons will need to meet you there.  You will not be permitted to enter the venue unless the patrons have a mobility disability.

Pick-Ups/Drop-Offs are not permitted in Parking Lot A or the Beaver Toyota VIP Parking Lot.

If you lose an item while you're at an event, please visit our Guest Services Booth located at the East Gate. After an event, call 404-733-5010 and press 0. All lost & found items will be held for 2 weeks following the date of an event.

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed.  If a ticket needs to be reprinted during the event, guests can visit the box office and have their tickets reprinted.

Any media inquiries regarding day of show press needs to be submitted to www.livenation.com/pressrequests. Please note media credentials need to be requested a minimum of five business days prior to the event. You must be on assignment from an accredited media outlet to apply for media credentials.

Blankets are available for purchase at the Lawn Chair Rental Deck.

First Aid is located inside the East Entry Gate. We have trained medical personnel that are able to assist with any issue you encounter. If you have medication that you need stored in a refrigerator please go to First Aid and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Merchandise will be available for all concerts at our merchandise booths located in both East and West Plazas. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Overnight parking is generally tolerated, but camping or sleeping in your vehicle is not. Vehicles should be picked up prior to noon the day after the event. After noon the day following the event, all vehicles are subject to towing at the owners expense.

Oversized Vehicle Parking may be available for some events.  An Oversized Vehicle Parking ticket is REQUIRED for any oversized vehicle that occupies more than one parking spot (RV, Stretched Limo, Bus, Shuttle Bus, etc.)

• It is not required for Sprinter vans or 15-passenger vans which are under 20’
• An Oversized Vehicle Parking ticket must be accompanied by a concert ticket.
• Oversized Vehicle Parking is located in Parking Lot A at 1775 Founders Parkway. Inform the parking staff that you have an Oversized Vehicle Parking ticket.  This is a general admission parking.
• Oversized Vehicle Parking tickets are available (both online and at the box office) until noon on the day of the show.
• Nothing in tow will be permitted.
• Overnight camping is NOT permitted.
• Oversized Vehicle Parking tickets are NON-TRANSFERRABLE
• THIS IS NOT A CONCERT TICKET

There are no alternative lots available and parking is not allowed on any properties surrounding the venue.

Oversized vehicle parking is available in Lot A and must be purchased in advance (until noon the day of the show). Please go to Livenation.com or the box office and purchase your parking pass. An oversized vehicle is defined as a vehicle larger than a 15 passenger van. Please contact us with any specific concert questions.

We suggest that you do not rely solely on the limited signage on the city roads leading to the venue.  All parking spaces are first come, first served.  Patrons may notice a row or seat number on their parking pass, but that is only used for tracking purposes.  There are no assigned spots in Lots A, B, C, or Premier.  Please type the following addresses into your GPS prior to arriving at the venue to ensure a quicker entry into the parking lots. For suggested arrival routes, please call 404-733-5010 and press 3.

• Parking Lot A: 1775 Founders Parkway; Alpharetta, GA  30009
• Parking Lot B*: 1100 Sanctuary Parkway; Alpharetta, GA  30009
• Parking Lot C: 11450 Maxwell Road; Alpharetta, GA  30009
  
  • Pay-When-You-Arrive. Does not accept CASH.
• Premier Parking Lot: 2200 Encore Parkway; Alpharetta, GA  30009
• RideShare: 2200 Encore Parkway; Alpharetta, GA 30009
• Beaver Toyota VIP Parking Lot: 2300 Encore Parkway; Alpharetta, GA  30009

*Tailgating is never allowed in Lot B or in the parking lots adjacent to Parking Lot A.

Parking lot A, C, Premier, and Beaver Toyota VIP will generally open one (1) hour prior to our scheduled gate time. (Parking Lot B will not open prior to 5pm.) Gate times vary, but are usually one (1) hour prior to show time.

Please check the concert specific information on the Day of Show tab above, or, you can call 404-733-5010 and press 2 for Show Day Information.  This information is usually posted one week before the scheduled concert.  Please do not attempt to arrive at the parking lots any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Our venue is cashless.  ALL points of sale, including box office, food & beverage, merchandise and parking will ONLY accept debit, credit or mobile pay (Apple Pay or Google Pay).  For fans that only have cash, a cash-to-card-conversion service with no fees will be available on-site.

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Premier Parking may be available for some events. The price will vary based on event. This can be purchased prior to the show via livenation.com or in-person at the box office. Premier Parking is located at 2200 Encore Parkway.  It is adjacent to the main box office and our East Gate.  Premier Parking does not guarantee early exit out of the parking lot.

Please note that this lot is not accessible. Accessible Parking is located inside Lots A, C and Beaver Toyota VIP.

If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at 404.733.5006. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.

Items NOT-ALLOWED to be brought into venue include, but are not limited to:

• Aerosal cans
• Alcohol
• Bags that do not meet the clear bag policy description
• Balloons
• Beach balls
• Chains or spikes
• Coolers
• Electronics including iPads, tablets, Go-Pros, drones, or recording devices
• Fireworks or sparklers
• Food (for guests with dietary health issues, food contained in a clear, one-gallon (1) plastic bag will be allowed)
• Frisbees, footballs, hula hoops, jump ropes, festival poles, noisemakers
• Glass containers
• Hinged stadium seats
• Illegal drugs/substances
• Lawn chairs 
• Laser pointers
• Selfie sticks
• Strollers
• Umbrellas (large, golf-sized umbrellas or umbrella with a pointed end are not allowed)
• Wagons
• Weapons of any kind
• Any item deemed to be dangerous

The nearest access to public transportation is at Northpoint Parkway and Encore Parkway approximately a one (1) mile walk.

We participate in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.

Re-Entry is not permitted. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Restrooms are located in the upper and lower plazas and in an area located at the top of the lawn.  A family restroom is available in the First Aid area which is located near the East Gate which is closest to Section 101.

To be dropped off, tell your driver to use this address:  2200 Encore Parkway.  Upon arrival, follow the directions of our parking staff.

To be picked up, tell your driver to use this address:  2200 Encore Parkway. The drivers will be directed to park in Parking Lot P to wait for their fare.  The patron will meet their driver in Parking Lot P.  To locate this area, the patron will need to exit the venue by using the East Gate (gate closest to Section 101).  Then, using the sidewalk, cross the traffic oval and enter the Rideshare waiting area in Parking Lot P.  Drivers are not allowed to pick-up or drop-off in Parking Lot A or the VIP Parking Lot.

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

All seats in the pit, orchestra and reserved 100-level are under the pavilion roof.  However, every seat is subject to weather.  Lawn seating is general admission for all shows.  Patrons purchasing a Reserved Lawn seat are provided with a specific, reserved Adirondack chair.  For the seating chart specific to your event, visit livenation.com.

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment.  All security personnel wear white and can assist with any security questions or concerns.  Please do not hesitate to contact our on-site staff if any assistance is needed. 

Your safety and security are most important to us.  The following details will outline our general venue’s guidelines:  https://www.livenation.com/venueguidelines

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures.  All bags are subject to inspection.  If you have a medical reason for not wanting to be searched via metal detectors, please visit our Gate Supervisor; they will give you an alternative to our metal detectors.  More information can be found here:  https://www.livenation.com/venueguidelines

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Smoking is not allowed in any seating area including the main part of the lawn. Smoking is permitted in designated smoking areas in each plaza and at the back of the lawn along the walkway.  In the Beaver Toyota VIP Lounge, smoking is only permitted outside on the patio.

All sponsorship inquiries should be directed to Live Nation’s Sponsorship Division - please email JonWerbeck@LiveNation.com for further information. Any handouts or brand/personnel presence on site needs to be cleared with venue sponsorship through a formal marketing partnership agreement with Live Nation. If you do not have official permission to be on site, brand personnel/representatives will be escorted off property immediately.

Strollers/Wagons are not permitted.  The lawn has an incline that makes it unsafe for strollers; reserved seating offers no room for strollers or wagons to be stored.

Live Nation Entertainment, the world’s leading live entertainment company, announced on May 23, 2019, that its global sustainability coalition, Green Nation, committed to new environmental goals for all Live Nation owned and operated venues, clubs, theaters and festivals, with the primary target of reducing greenhouse gas emissions by 50% by 2030, as well as ending the use and sale of single-use plastics at all owned and operated venues and festivals.

In keeping pace with Green Nation’s aggressive, global sustainability plans, we’ve locally taken off here at Ameris Bank Ampitheatre as well.  Some of our implementations include:

•   Providing “one for one” recycling-to-trash receptacles throughout the venue making it convenient for our patrons to dispose of recyclables.
•   Staging slimmer receptacles throughout the venue to collect aluminum.
•   Offering water fill stations in both upper plazas by the entrances to encourage the elimination of single-use plastic bottles.
•   Delivering all of our cardboard to the paper mill and NOT the landfill.
•   Composting all food waste from the concession stands and artist/crew compounds.

With your help, our amazing team was able to divert 150,000 lbs of waste from landfills during the 2022 concert season.  Plus, we donated over 1.5 tons of fresh produce to the local food bank.  Through recycling, we raised over $12,000 for future sustainability projects at our venue!  Our goal is to top these amazing numbers during the 2023  season!  Checkout our “Sustainabili-Tree” at your next concert to monitor our progress!

Tailgating is generally permitted in Parking Lots A, C, Premier and VIP.  Tailgating is never permitted in Parking Lot B, or the business park lots adjacent to Lot A (1735 Founders Parkway and 1750 Founders Parkway).  Our contractual agreements with these private properties state tailgating is not allowed.  Some tailgate rules include, but are not limited to:

• No charcoal grills or open flames
• Must contain your tailgating experience to your own parking spot and must not impede traffic flow.
• You cannot purchase multiple parking passes to set up tailgating areas.
• Please clean your area, and take your trash with you.
• We will ask you to stop anything that is in violation or is deemed dangerous by our parking staff.

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

A complete listing of events can be found at livenation.com.

Upgrades including Fast Lane, Premier Parking, Beaver Toyota Lounge access, Lawn Chair Rentals, and Oversized Parking can be purchased at livenation.com. (Upgrades and availability upon event).

Small, personal sized umbrellas are usually allowed in the venue unless prohibited by the artist. No beach-style (stick-in-the-ground) umbrellas or golf umbrellas may be brought into the venue.

Guests are permitted to bring in one (1) factory sealed bottle of water up to one (1) liter in size. (This policy is subject to change based on artist requests or safety considerations.) Empty refillable water bottles are permitted. Hydration packs are not permitted.

Water fountains are located near East and West plaza restrooms. YETI water bottle refilling stations are located just inside the East and West Gates.

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via email and our social media pages: Facebook / Instagram 

An event may be delayed, postponed, or cancelled depending on the severity of the weather expected.

Will call tickets are available for pickup at the box office located 2200 Encore Parkway (outside the East Entry Gate) generally two hours prior to the showtime.There is temporary parking located in front of the box office. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.