Isleta Amphitheater

Isleta Amphitheater strives to make our venue and live experiences inclusive and accessible. For more questions, or information not mentioned below, don't hesitate to get in touch with us at (505) 452-5100 or isletaampinfo@livenation.com

Arrival & Accessible entrances

The main entrances to Isleta Amphitheater are accessible. If you require an accessible entrance, please use the accessible lane designated by signage near the Fast Lane.  Upper & Lower ADA parking is available on a first come first serve basis. ADA pickup is located underneath the guitar and at the end of the night in the lower North Plaza.

Restrooms

All venue restrooms are accessible and have accessible stalls.

Ticketing

Accessible tickets can be purchased online via www.isletaamp.com. You do not need to call the box office to place an order as all of our accessible tickets are available through our website. Look for the Accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you order tickets. If you are having trouble carting accessible tickets, please contact Ticketmaster for support.

Accessible Parking

Accessible Parking is located outside the main entrances by the guitar near the soccer fields and in the lower level lot with a valid and visible accessible placard. Let the parking staff know that you need accessible parking and they will direct you accordingly. Please be advised that accessible parking is very limited, and first come, first served. If you do not absolutely need accessible parking, please park in the general lots.

Medication needs

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. If you have medication that you need stored in a refrigerator, please visit a Guest Services booth to make accommodations and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so we can ensure proper medical disposal.

Service Animals 

At Isleta Amphitheater, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Sign Language Interpretation

If you will need an interpreter for an event, please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up, we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 505-452-5100 or email isletaampinfo@livenation.com to arrange an interpreter for your visit.

Assistive Listening Devices

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. We can be reached at 505-452-5100. We only have a limited amount of devices and cannot reserve them.  There are Apps in the Apple & Google that guests may download on their mobile phones in order to use their own listening devices.

• Clear Bag/Totes - no larger than 12" x 6" x 12"
• Small Clutch Purse - no bigger than 6" x 9"
• Fanny Packs - no bigger than 6" x 9"
• Factory Sealed Water Bottle - up to one gallon per person or empty bottle to fill inside (NON-FROZEN)
• Reusable Water Bottle - must be empty upon arrival, metal hydroflasks are permitted (water stations are available in the venue)
• Camel Packs - must be empty upon arrival
• Blankets
• Cameras - non professional only, no detachable lens
• Non-Aerosol Sunscreen
• Small tote/parasol umbrellas
• E-Cigarettes & Vape Pens ONLY IN PLAZAS AND LAWN AREA
• Personal Misting Fans - must be empty upon arrival
• Stadium Seat Cushions (with no metal frame parts)
• Signs/Posters no larger than 12" x 12" (approx. the size of a vinyl record)

Items NOT ALLOWED to be brought into the venue include, but are not limited to:

• Lawn Chairs 
• Weapons of any kind / Knives
• Outside food or drink, except factory sealed water
• Large Bags/Backpacks that aren't clear and larger than the palm of your hand
• Alcohol
• Coolers of any kind
• No torch style lighters/lighter fluid
• Illegal drugs/substances
• Glass containers
• Cans
• Aerosol Sunscreen
• Laser pointers
• Glow sticks
• Strobe lights/flashing lights of any kind
• Animals (except service animals)
• Fireworks
• Large umbrellas
• Strollers/Wagons
• Selfie sticks
• Go Pros
• Tablets/iPads
• Spike jewelry/Wallet chains
• Poi balls/Hula hoops

5601 University Blvd SE, Albuquerque, NM 87106

Venue Phone Number: 505-452-5100
Venue Address: 5601 University Blvd SE, Albuquerque, NM 87106

All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

General Parking
For most shows, general parking is included in the price of your ticket. The parking lots typically open 2 hours prior to the stated show time.

Premier Parking
Isleta Amphitheater is now offering Premier Parking for all events. Premier Parking allows you to park closer & exit using the exit road. Buy your Premier Parking pass in advance by clicking the "UPGRADES AVAILABLE" dropdown on the event page and selecting "Premier Parking", or on site the night of the show.

Your premier parking space will be held for you up until the start of the show. Your space will be close to the front no matter what time you get to the pavilion prior to show time. Premier parking spaces are held until the advertised show time and cannot be guaranteed if you arrive after the event starts.

Motorcycle Parking
Motorcycles can park in the upper parking lot in the southwest corner. There is no additional fee for motorcycle parking.

Accessible Parking
Accessible Parking is located in the southwest corner of the upper parking lot or in the lower level lot (very limited.)

Isleta Amphitheater offers a wide variety of concession options throughout the venue. These include celebrity chef concepts such as the Volt Burger, Art Bird’s fried chicken, DogHaus gourmet hot dogs, Trejo's Tacos, Tim Love’s brisket nachos, BAKED by Jon & Vinny pizza, Legendary vegan options, plus specialty concessions, fountain soda, Liquid Death, and Red Bull.

Concessions are located throughout the venue in the north and south plazas.

Guests are permitted to bring in one (1) factory-sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Refillable plastic water bottles are permitted. Camelbaks are permitted, but must be empty.

Water fountains are located near the north and south plaza bathrooms.

Lawn chairs are available for rent and must be turned in at the end of the event. Outside lawn chairs are not permitted in the venue. 

All Lost & Found items will be turned into our Guest Service booth (north plaza) the night of show. If additional items are found during the cleaning process, they will be turned into our administrative offices. All Lost & Found items will be held at the venue for 30 days until items are retrieved. Lost & Found will be open Monday – Friday between the hours of 11am – 3pm. Please call ahead and we will gladly check to see if we have your item. 505-452-5100

If you are interested in purchasing a box, season seats, or club access for the season, please contact our Premium Seats department at 602-514-2919 or visit our Premium Seats website. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

The VIP Club includes an exclusive bar, private restrooms, and a premium food menu. There is often additional live entertainment and activities offered in the club, as well.

The VIP Club is exclusive to our Premium Seat clients; however, we do offer limited access to the VIP Club through the Upgrades Tab on our website. If you are interested in Premium Seats, please call 602-514-2919 or visit our Premium Seats website.

Isleta Amphitheater offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol, guests will be required to show ID every time they purchase.

All Access passes or Backstage Passes are not available for purchase. Visit the Upgrades Tab on our website to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage, or venue passes.

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

If any assistance is needed with your vehicle please contact your normal emergency assistance provider. Isleta Amphitheater does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.

Signs larger than 12" x 12" are not permitted. Signs larger than this are not permitted due to the potential to block other guests' view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Bike racks are located by the main entrance. All bikes must be removed by the end of the event. Isleta Amphitheater is not responsible for lost or stolen bicycles.

Buses are considered an oversized vehicle and will be charged for double occupancy if they will be remaining on site during the event. Buses that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All buses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking, the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. Bernalillo County Sheriffs will be on site assisting in the bus lot to ensure all guests on buses are acting appropriately and within accordance of the law. *Subject to change based on event.

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and will not be permitted. If the camera lens zooms out of the camera more than 1" it will be considered a professional camera and will not be permitted. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing permissible cameras.

The venue does not allow camping or overnight parking of any kind.

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Generally cellphones are permitted in the venue. On occasions, comedy shows in particular, cellphones usage may be restricted due to artist request.

All of our events are all ages. Children 11 months and under do not require a ticket, but must sit on a parent's lap.

Isleta Amphitheater does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have one on them upon arrival. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

We are a CASHLESS venue - all points of sale will only accept credit, debit or mobile pay (such as Apple Pay or Google Pay). All main concession stands take Visa / MasterCard / Discover / American Express. 

Our concessionaire offers a free fountain soda to guests that commit to be the designated driver for their party. Please visit Guest Services on the north plaza to pick up voucher. 

Drop-off areas are located on the north entrance down by the guard shack. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event, they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event, you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

In the event of an emergency while on site, Isleta Amphitheater has trained paramedics to assist with any medical issues. First Aid is located by the security/medical building in the north plaza, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues.

In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our social media pages for the latest developments on event days.

Facebook | Instagram

There are a total of 13 entrance gates to the facility. Main gates & ADA are available for use regardless of the ticket type. There is one Fast Lane gate located by the main entrances, you must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located down the hill in the lower VIP parking lot. All guests using this gate must be VIP clients and have the appropriate ticket.

Isleta Amphitheater will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

For select events, guests can purchase Fast Lane passes by selecting the "Upgrades Available" dropdown on our events page for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located by the main entrance.

Parking lots will generally open 2 hours prior to our scheduled gate time. Gate times vary, but are usually 1.5 hours prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Isleta Amphitheater does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating department at 505-452-5103. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate parties larger than the standard ticket limit.

Guests are expected to behave respectfully and in accordance with venue policy, state, and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.

Isleta Amphitheater strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

• Ticketing - Accessible tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through our website. Look for the logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you order tickets.
• Day of Show Parking - Accessible Parking is located outside the main entrances by the guitar. Let the parking staff know that you need accessible parking and they will direct you to this lot. Please be advised that parking is very limited. If you do not absolutely need accessible parking, please park in the general lots. Accessible Parking is located in the southwest corner of the upper parking lot or in the lower level lot.
• Accessible Stations - if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located at Guest Services.
• Unexpected Needs - if you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through our website to exchange all tickets for accessible seats. We will have a very limited number of seats available on the day of the show for such issues and we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
• Interpreter Requests - if you will need an interpreter for an event, please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up, we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 505-452-5100 to arrange for an interpreter for your visit.
• Accommodations - all venue bathrooms, concession stands, and merchandise stands are accessible.

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 505-452-5100.

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee. 

Any media inquiries need to be directed to our local office at 602-389-5806. For press passes, please submit a request at livenation.com/pressrequests.

First Aid is located in the north plaza in our first aid building. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to the north plaza at security and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so we can ensure proper medical disposal.

Merchandise will be available for all concerts at our Concert Gear booths located by the main gate and in the north and south plazas. For festival shows, there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Motorcycles can park in the upper parking lot in the southwest corner. There is no additional fee for motorcycle parking.

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser, or graduation. For more information about renting, please email us or click here.

There is no bus service in the area.

Re-entry is not permitted at Isleta Amphitheater. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.

Isleta Amphitheater participates in a venue-wide recycling program. You will find recycling bins located thoughout the venue. Please recycle where possible.

Restrooms are located in the north and nouth plazas and up top by the main entrance.

Scalping or reselling tickets is strictly prohibited on venue property. Any guest caught selling tickets on property will be turned over to local law enforcement.

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

Your safety and security are most important to us. The following details will outline our general venue’s guidelines here.

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station in the north plaza and they will give you an alternative to our metal detectors. More information can be found here.

Smoking is allowed in the plazas and on the lawn. Please refrain from smoking in the reserved seats.

All sponsorship inquiries should be directed to our office, please call 505-452-5111 and ask to speak with someone in sponsorship. Any flyers/handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site, you will be escorted off property.

Strollers are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers.

Some shows do allow audio recording, please contact us prior to the event you are attending to confirm if this will be allowed.

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event, we will post this information on our social media pages.

Facebook | Instagram

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.

Facebook | Instagram

An event may be delayed, postponed, or cancelled depending on the severity of the weather expected.

Check today's forecast HERE.

Small tote umbrellas are allowed in the venue. Large umbrellas are NEVER allowed.

Will call tickets are available for pickup at the box office located near the main entrance. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour, or other promotional company. We do not get these tickets until the day of the event, close to doors, so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.