Vibrant Music Hall

Our main and reserved parking lots are located on the south and west sides of the venue. All lots are accessible by entering off of SE Ashworth Road, or SE Esker Ridge Drive, just off the Grand Prairie Parkway exit on I-80.

General Parking is $15 (credit/debit or mobile pay only).

Premier Parking availability and price may vary by show. This lot includes a parking spot within close walking distance to the ticket gates and expedited exit after the show. Beat the rush and reserve your space to guarantee a parking spot! Click here to reserve parking for your show.

Accessible Parking is located throughout the Vibrant Music Hall parking lots. Let the parking staff know that you need accessible parking, and they will direct you to these spaces. You can find more info in the FAQs below.

Rideshare drivers can follow the arrows to enter and exit.

Vibrant Music Hall strives to make our venue and live experiences inclusive and accessible. For more questions, or information not mentioned below, don't hesitate to get in touch with us at 515.425.6627 on Wednesdays from 11-5 PM or email us anytime at us.accessibility@livenation.com with Vibrant Music Hall and your show in the subject line.

Arrival & Accessible Entrances:

At Vibrant Music Hall, our main entrance is fully accessible. For VIP ticket holders, the Red Room entrance does not have a push-to-open activation switch. If you require an accessible entrance, please use the main entrance and a member of the guest services staff can assist you to the VIP area.

Restrooms:

Accessible restrooms are located on the main level between the coat check and the box office and the second level near the water fountains at the end of the hall. All accessible restrooms are single-user and first come, first served.

Ticketing:

Tickets located in our accessible section can be purchased online via www.vibrantmusichall.com. You do not need to call the box office to place an order, as all of our accessible tickets are available online.

Our accessible seating areas can reach capacity early and may vary by show. Our accessible section in General Admission is on the main level on a raised platform with a ramp leading up to the platform. In our mezzanine area, various accessible seated sections are located throughout, and all are accessible with elevator access.

To find tickets in the accessible seating areas at Vibrant Music Hall, select the show you are planning to attend, then select the Filters icon on the upper right of the page where you see available tickets, and select Show Accessible Tickets. You will be shown your seat location once the ticket is selected.  

Accessible Parking:

Accessible Parking is located throughout the Vibrant Music Hall parking lots. Let the parking staff know that you need accessible parking, and they will direct you to these spaces. We are a cashless facility and will only accept credit/debit and/or mobile pay.

Medication needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.

Dietary needs:

Vibrant Music Hall takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.

Service Animals:

At Vibrant Music Hall, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on, or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest services team.

Sensory Bags:

Our sensory bags are designed to help various sensory needs in both adults and children. To check out a sensory bag, please visit our guest services podium in the lobby. Our sensory bags include noise-reducing headphones, strobe glasses, fidget tools, and more!

Sign Language Interpretation:

Vibrant Music Hall offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.  

Please make your request by emailing us.accessibility@livenation.com with Vibrant Music Hall and your show in the subject line and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter.

Mobility Storage:

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

Permitted Items:

• Bags no larger than 12” x 6” x 12”. All bags will be searched prior to entry. Bags designated for family or medical use are permitted with additional search.
• Cameras – nonprofessional only, no detachable lenses, disposable or point-and-shoot cameras, recording devices, and external flash/lighting. 
• Food – Guests who need food as part of a medical exemption may have a small amount of UNOPENED snacks such as a snack-size pack of cookies, etc.
• Water – Guests are permitted to bring in one (1) factory-sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Refillable plastic water bottles are permitted. Camelbacks are not permitted.
• Signs – up to 8.5 x 11 inches (this is the size of a standard piece of paper). All signs must be appropriate in nature.

Prohibited Items:

• Bags that do not meet our bag policy (must be no larger than 12” x 6” x 12”)
• Outside food or drinks
• Weapons of any kind
• Chairs or Blankets of any kind 
• Strollers
• Umbrellas
• Alcohol
• Illegal drugs/substances
• Glass containers
• Cans
• Hard-sided/large coolers
• Laser pointers
• Animals (except service animals)
• Fireworks
• Personal video cameras, Go-Pros, selfie sticks, drones or masks
• Professional audio, video, or audio recording equipment (including detachable lenses, tripods, zooms, or commercial-use rigs) 
• Unsealed liquids or gels of any kind
• Jewelry or clothing that could inflict harm (Metal Spikes, Chains, Etc.)

*** Subject to change based on the show.

Take your concert experience to the next level with our VIP Club, the Red Room! Enjoy a stocked bar, gourmet menu items, private restrooms, and more. Explore additional perks like premier parking, fast lane access, and coat check—available for purchase here before the show!

There are seven bars located throughout the venue on both the upper mezzanine and lower level. Enjoy a wide selection of beer, wine, spirits, and non-alcoholic beverages as well as food and assorted snacks. The bars on the lower get very busy after doors open. Instead of waiting in line for your drink there, please head upstairs. We have many bars in the main upper venue area that often have no lines at all! View our menu here.

You can also head to our VIP Club, the Red Room, to try one of our elevated menu items such as Danny Trejo's Tacos, Voltaggio Brothers' Smash Burger, Chef Tim Love's Brisket Nachos, and many more delicious bites. Click here to upgrade your night!

If you had so much fun that you lost something during your time with us, please contact our office for more information at 515-895-4980.

Our venue is open to all ages, however, age restrictions may vary by show. For the latest details on age restrictions, please visit our events page, choose the show you're interested in, and click on the 'More Info' tab. If an event is open to all ages, all individuals regardless of age, need a ticket to enter.

Ticketmaster will call opens at door time or meet and greet check-in time. The artist guest list may not arrive until door time. Remember to bring your photo ID and the credit card used to purchase your tickets!

Yes, $4.00 per ticket. The box office is open every Thursday from 11 to 5 PM as well as on show days 2 hours before doors. If you’d like to purchase tickets, please visit us in person or at www.vibrantmusichall.com. If you’re looking to obtain a refund for a show that was either canceled, postponed, or rescheduled, please visit us at www.livenation.com/refund for more information.

Generally, the camera policy is set by the artist. In most cases, we prohibit professional cameras, including cameras with detachable lenses, recording devices as well as external flash/lighting. We also do not allow disposable or point-and-shoot cameras. If you have a question about the camera policy for a specific show, please contact us.

All passes must be approved by the band/artist's publicist or management. Contact information can usually be found on the artist's website or social media pages.

Vibrant Music Hall is a completely non-smoking venue. Smoking is only allowed in a designated outdoor smoking area near the main entrance.

The venue does NOT allow camping, tailgating or overnight parking of any kind. The parking lots typically open two (2) hours prior to doors opening. Consuming alcoholic beverages (tailgating) in the parking lots is not permitted. 

If you are looking to take your concert experience to the next level, we have a variety of venue VIP options! Special seat locations, access to our VIP Lounge and Bar, and venue perks are just a few of the benefits available. Already have a concert ticket and looking to upgrade? Options are available here, or by emailing our Director of Premium Sales and Service at MichaelBartos@livenation.com.

Yes, you can! Vibrant Music Hall is the perfect location to host corporate events, wedding, social gatherings, and special events of all kinds. For more information on renting Vibrant Music Hall for a private event click here.

Vibrant Music Hall is located in the growing KeeTown Loop district that has hotels, restaurants, and more. Check their website for more details on where to go before and after a show here.