The Shelter

Call our box office (313) 230-2430 in advance, and let us know the date of the show you are attending.  Arrive the day of the show and notify us of your arrival by calling our ADA coordinator at (313) 883-9402. If your call goes unanswered, please call (313) 961-8961 or head directly to the front of the line and our Guest Services team will assist you into the venue. At this time our team will escort you to the ADA section located on the right side of the main floor. The ADA section is adjacent to a full bar, and restrooms are available in the main lobby.  If you need assistance at any time, there is a Guest Services team member assigned to the ADA section that can help you with anything you might need.

Smoking is not allowed inside St. Andrew's Hall / The Shelter, however we do provide outdoor smoking sections for our patrons.

Please call Ticketmaster at 800.745.3000 Age policy is also generally listed on the event page on livenation.com in the Please Note section.

Please call 313-230-2607 or send an email to standrewsevents@livenation.com.

Please submit your info to our talent buyers via this form!

Coat check is available during winter months – weather permitting.

• Professional photo/video equipment (unless approved photo pass from artist)

• Selfie sticks

• Video cameras or go-pros

• Toy weapons

• Masks

• Illegal substances/drugs/drug paraphernalia

• Pets, unless it is a registered service animal

• Laser pointers/glow sticks/LED gloves or microlights

• Pacifiers

• Eye drops

• Metal studded/spiked clothing, jewelry and accessories

• Hula Hoops

• Markers/pens/spray paint

• Balloons/inflatable balls

• Candy bracelets/necklaces

• Large purses/bags/backpacks/drawstring bags

• Weapons of any kind (mini pepper spray/knives/fireworks)

• Firearms (including off duty law enforcement and CPL holders)

St. Andrew's Hall and The Shelter both have full service bars that feature dozens of liquor brands and over 80 brands of beer. The Shelter ( Lower level ) is open during most events and offers additional bars, restrooms, seating and food. Patrons who wish to take a break from the main ballroom event may go downstairs and listen to music, sit and relax. The Society Room is also open during most St. Andrew’s Hall shows and offers a private premium bar, private restrooms and balcony access. Access to The Society Room can be purchased as an add on to your ticket or select “Platinum Tickets” on ticketmaster.com.

To purchase Premium Seat packages contact Kory Miller at 313-230-2614 or korymiller@livenation.com.

The Fast Lane allows first entry after door time for concert-goers and may be purchased at the time of ticket purchase. There are a limited number of Fast Lane tickets available for each show. Advisable for General Admission events.

No, There is no re-entry allowed.

It depends on each individual artist or performer's policies. Usually, small point-and-shoot cameras and cell-phone cameras are allowed. Cameras with lenses on them are considered to be professional-length and are not allowed to be brought into the venue, unless artist has given prior approval to individual. Ushers will ask guests to leave such cameras in their cars. Audio or video recording is also almost never allowed at concerts unless otherwise noted.

If you have lost something at a show please click here.