The Masonic

Get all of your questions about visiting the venue answered below.

• Address

  Physical Address- 1111 California St., San Francisco, CA 94108

• Alcohol

  The Masonic offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

• All Access Passes

  All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

• Animals- Service

  Service animals are permitted inside the venue during events. Only registered working animals are permitted.

• ATM's

  We have one ATM on site located near Box office in the Venue Lobby.

• Bag Inspections

  All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.

• Banners and Signs

  Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

• Bicycle Parking

  Bike racks are located near the main entrance on California St. All bikes must be removed by the end of the event. The Masonic is not responsible for lost or stolen bicycles.

• Box Office

  The box office is located inside the lobby, to the right of the bar. All tickets can be purchased via www.livenation.com or over the phone through Ticketmaster.

   

  Normal Box Office Hours are: 30 minutes prior to event door times and from 10:00 am to 2:00 pm on Saturdays.

• Camera Policy

  SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

• Cancelation Policy

  Cancelations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

• Cell Phones

  Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

• Children

  Events are restricted to ages 5 and over. Everyone must have a ticket.

  Check your specific event for exceptions to our standard policy.

• Conceal and Carry

  The Masonic does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

• Concessions

  The Masonic offers a variety of original tasty food options.

  Concessions are located on the main floor and balcony.

• Contact Information

  Venue Phone number – (415) 343-7582

   

  Venue Email – SFMasonic@LiveNation.com

   

  Venue Address- 1111 California St., San Francisco, CA 94108

• Credit/ Debit Cards

  All concession stands take Visa/ MasterCard / Discover and American Express and Apple Pay. See ATM's for locations on site. Merchandise stands take all major credit cards.

• Designated Driver

  Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please see event staff for information.

• Door Times

  Door times vary, but are usually one hour prior to show time. Please check the specific event page as these time are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return at the appropriate time. The Masonic does not allow guests to form lines outside of the facility before specified door times.

• Dress code

  If you plan to enter through the public entrance, there is no specific dress code, but clothing and shoes are required. Style is totally up to you.

  Not allowed: 

  • Any clothing that has words, pictures or terms that may be offensive to other guests. Clothing that is too revealing and does not adequately cover private body parts
  • Face paint
  • Masks
• Drinking Water

  Guests are permitted to bring in One (1) factory sealed bottle of water. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.

  Water fountains are located in the main and balcony concourses.

• Drop Offs

  Drop off area located in the white zone on California St., directly in front of the facility. Please let the staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return after the end of the show. 

• Emergency

  In the event of an emergency while on site- The Masonic has trained paramedics to assist with any medical issues. First aid is located downstairs, next to the Men's Restroom but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any potential crowd related issues. Please follow our Facebook and Twitter pages for the latest developments on event days- https://www.facebook.com/SFMasonic,https://twitter.com/sfmasonic.

• Employment Opportunities

  The venue begins hiring for each season in early March. If you are interested in working for the venue please visit:

  
  

  http://www.livenationentertainment.com/careers/seasonal/

• Entrance Gates

  All ticketed guests may enter through the Main Entrance at 1111 California St. For some general admission shows, guests may enter through the Exhibit Hall Entrance, next to the Masonic Center Garage driveway on California St. The VIP Club also has a separate entrance located at the corner of California & Taylor. All guests using this entrance must be VIP clients and have the appropriate ticket.

• Event Listing

  A complete listing of events can be found at https://www.livenation.com/venues/14758/the-masonic

• Fan Assistance

  If you need assistance while at an event please visit our guest services areas located (insert location description)

• Fan Mail

  The Masonic will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

• Group Ticket Sales

  The Masonic does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 650.623.3046. Premium Seating sells all VIP boxes and clubs at the venue that can accommodate larger parties than the standard ticket limit.

• Guest Conduct

  Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.

• Guests with Disabilities

  The Masonic strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

  • Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the  logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
  • Day of Show Parking- Accessible Parking is located in the Masonic Center Garage. Elevators access the facility lobby from the garage.
  • Accessible Stations- if you have questions or need assistance, please contact any of our guest service employees to help answer questions related to seating or other accommodations.
  • Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
  • Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call (415) 343-7582 to arrange for an interpreter for your visit.
  • Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible. Elevators are available to access the balcony, main floor and restroom locations.

   

• Hearing Assistance

  Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at (415) 343-7582.

• Hotels

  www.thescarlethotels.com

  
  

  www.ihg.com/intercontinental/hotels/us/en/san-francisco/sfoha/hoteldetail?cm_mmc=GoogleMaps-_-IC-_-USA-_-SFOHA

  
  

  http://www.fairmont.com/san-francisco/

  
  

  https://www.stanfordcourt.com/

• Items ALLOWED to be brought in to venue:
  We encourage you to review our safety and security information below prior to arriving at the venue.

  • Please arrive early to the venue to allow enough time for you and your guests to move through the queue and enter the venue.
  • Prior to entering the venue, guests will be searched (wand or walk through metal detection and/or pat-downs) to ensure that none of the restricted items enters the building.
  • We suggest you leave valuable and unnecessary items at home.
  • You may be asked to empty your pockets of all items so that they can be examined.
  • All alcohol and narcotic laws will be strictly enforced.
  • All bags will be searched and must adhere to our bag policy. Only the following bags are allowed:
  • Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

  We reserve the right to refuse entry to anyone. If you see something that concerns you, please say something to our Management or Security so we can ensure the best experience possible.

• Items NOT-ALLOWED to be brought in to venue include, but are not limited to:

  (Keep in mind priority number 1 is to HAVE FUN! Just please do it without the items listed below)

  • No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
  • Replicas of weapons also are NOT permitted.
  • No drugs or drug paraphernalia, illegal substances of any kind.
  • No personal video cameras, Go-Pros, selfie sticks, drones or laser pointers.
  • No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
  • No unsealed liquids or gels of any kind
  • No jewelry or clothing that could inflict harm
  • No bags will be allowed if outside of the bag policy.
  • No stuffed animals or toys of any kind
  • No Outside Food or Drink Allowed
  • This list of prohibited items is subject to change at the discretion of venue management

  Zero Tolerance For Drug Use or Possession

  The use or possession of any illegal drugs will not be tolerated anywhere inside or outside the venue. Security personnel and narcotics officers will be working and enforcing all drug related laws. Do not bring any illegal substances to the event as violators will be prosecuted to the fullest extent of the law. If you are found impaired at the door, security will not allow you to enter the venue. Event staff reserves the right to refuse entry to anyone. Please come with a smile and be prepared to enjoy a fun filled night of music and dancing.

   

• Lost and Found

  If you lose an item while you are at an event- you can visit our Coat Check located just beyond the concession stand in the main floor concourse to see if it has been turned in. If your item has not been turned in by the end of the show, please call the venue office at (415) 343-7582 the next business day in case the item was found by our overnight staff.

• Lost or Stolen Tickets

  Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee. 

• Maps and Directions

  The Masonic is located on Nob Hill at 1111 California St., between Jones and Taylor, adjacent to Grace Cathedral.

  
  

  https://www.google.com/maps/place/1111+California+St,+San+Francisco,+CA+94108/@37.791198,-122.412982,14z/data=!4m5!3m4!1s0x808580928307fc3d:0xb0f5657d5248530f!8m2!3d37.791198!4d-122.4129823?hl=en

• Media Relations / Press Passes

  Press requests can be submitted here: https://livenation.com/pressrequests  

• Medical Assistance

  First Aid is located downstairs, next to the Men's Restroom . We have trained medical personnel that are able to assist with any issue you encounter. If you have medication that you need stored in a refrigerator please go to First Aid and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical area so the syringe can be properly disposed of.

• Medication Needs

  It is recommended that guests bringing medication into the venue for necessary or possible administration during the show, utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.”

• Merchandise

  Merchandise will be available for all concerts at our Concert Gear booth located in the main lobby. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

• Parking

  The entrance to our on-site parking garage is on California Street, just next to the entrance. It is open 24 hours per day, seven days per week. We recommend purchasing parking in advance of any show, as space is limited. Parking is available via Ticketmaster or at SP+ Parking

• Police Assistance

  Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

• Premium / VIP Seating

  If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at 650.623.3046. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes..

• Public Transportation

  BART: Get off at Embarcadero Station. The California Street Cable Car is located at California and Jackson streets and will stop at California and Taylor streets. The #1 California bus is located at Sacramento and Front streets and will stop at Cushman Street. www.bart.gov

  
  

  MUNI: The #1 California bus eastbound runs on Clay Street. Exit at Jones Street and walk two blocks south to California Street. The #1 California bus westbound runs on Sacramento Street. Exit Cushman Street and walk one block south to California Street. www.sfmta.com

  
  

  CABLE CAR: The California Street Cable Car runs east and west on California Street from Van Ness Avenue to Market Street. Traveling either direction, exit Taylor Street. www.sfmta.com

  
  

  For real-time travel updates and trip-planning, visit www.511.org.

• Re-Entry

  Re-Entry is not permitted at The Masonic. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

• Recycling

  The Masonic participates in a venue wide recycling & compost program. You will find recycling and compost bins located though-out the venue.

• Restrooms

  Restrooms are located in the balcony and downstairs from the main concourse.

• Scalping Tickets

  Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

• Security

  Live Nation is dedicated to providing a safe environment. Security will be present throughout the entire event. The Security Staff will be available to assist your needs including any medical requests. Don't hesitate to reach out to any staff member to assist with any questions or concerns. 

• Security Procedures

  When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit contact guest services and our medical team and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

• Service Animals

  Like many venues and other large places of assembly, the Masonic has a “no pets” policy.However, Live Nation’s policy explicitly permits guests with disabilities who use dogs as service animals. The Masonic's policy, consistent with ADA’s revised guidelines, defines “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability.The task(s) performed by the dog must be directly related to the individual’s disability.

  
  

  The Masonic requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

• Smoking

  Smoking is prohibited inside The Masonic and on the front porch next to the main entrance. Please see guest services for to be directed to the designated smoking area.

• Sponsorship / Hand Outs

  All sponsorship inquiries should be directed to our office- please call 415-375-5555 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

• Strollers

  Are permitted but must be left in coat check once inside. 

• Taping

  Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

• Traffic

  Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.

  
  

  https://www.facebook.com/SFMasonic, https://twitter.com/sfmasonic.

• Umbrellas

  Are never permitted in the venue.

• VIP Club

  www.livenationpremiumtickets.com, 650.623.3073

• Will Call

  Will call tickets are available for pickup at the box office located in The Masonic Lobby. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

  
  

  Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

  
  

  If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

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