Darien Lake Amphitheater
Know Before You Go
We can’t wait to see you! Here’s what to expect when you visit us again. *Keep an eye on our website and social media handles as guidelines are subject to change.
Check back here closer to your show date for gate times!
Times are all approximate. The show information is always subject to change.
Please review our Clear Bag, Mobile Ticketing, and Contactless Payment information before you arrive:
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A clear bag policy is in place. We will allow CLEAR plastic/vinyl tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”). The small clutch bags do not need to be clear. No other bags of any type will be allowed. Any bags that do not meet our guidelines must be returned to your vehicle.
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All events are mobile entry only. Please download your tickets to your phone using the Live Nation app at home before driving to the venue. Previously delivered hard/paper tickets will also be honored. Get more info here.
- All points of sale will only accept credit. In the event you are not carrying a credit card, staff will be available on-site at the merchandise tent to exchange cash for card, dollar for dollar, without any service fees.
On-site parking is available for free. Upgraded parking options may be purchased in advance via livenation.com or you may purchase on-site. Limited quantities are available.
Any vehicle deemed oversized will require a parking pass to be purchased online before the event. This includes but is not limited to RV’s/Campers, School Buses, Limos, Limo Buses, etc.
Items ALLOWED to be brought in to venue:- Clear plastic, vinyl or PVC tote bags no larger than 12" x 6" x 12"
- Small clutch bags (6" x 9") – these do not need to be clear
- Blankets
- Food Items – (1) 1-gallon clear bag/person
- Water – (1) 1-gallon factory sealed bottle/person
- Bug Spray and Sunscreen – non-aerosol only please
- Umbrellas (36" or shorter; no metal tips)
- Cameras (non-professional only; no detachable lenses)
- Lawn chairs of any kind
- Coolers of any kind
- Weapons of any kind
- Alcohol
- Illegal drugs/substances
- Glass containers
- Cans
- Bags that are not clear or are larger than 12” x 6” x 12”
- Laser pointers
- Animals (except service animals)
- Fireworks
All events at Darien Lake Amphitheater are rain or shine.
TrafficTraffic is always heavy on show day, expect delays. We strongly encourage carpooling and arriving early.
Six Flags Darien Lake Theme Park:Access into the theme park will be redeemable via your paid concert ticket at the front entrance of Six Flags Darien Lake on the date of your concert. For the park operating schedule visit https://www.sixflags.com/darienlake/plan-your-visit/park-hours. Lawnie Pass excluded.
Parking PolicyAll concert-goers are required to park in free on-site lots. Pedestrian access to the Darien Lake Amphitheater will be restricted to passenger drop-offs only. No foot traffic will be permitted onto Theme Park property. Parking upgrades are available day of show at our lots.
Oversized Parking Pass – Any vehicle deemed oversized will require a parking pass to be purchased online before the event. This includes but is not limited to RV’s/Campers, School Buses, Limos, Limo Buses, etc.
Important Note Regarding Secondary Re-Sellers:Please be advised that LiveNation.com, Ticketmaster.com, Six Flags Darien Lake theme park, and the Darien Lake Box Office are the ONLY authorized ticket provider for Live Nation concerts at Darien Lake Amphitheater. Ticket buyers who purchase tickets from a ticket broker or any third party should be aware that Darien Lake Amphitheater is unable to reprint or replace lost or stolen tickets and is unable to contact patrons with any pertinent updates regarding the performance.
Concert Fans Are Loyal, Passionate, Knowledgeable and Have Tremendous Pride In Their Bands
Darien Lake and our valued partners are committed to providing all guests with a safe, clean, comfortable and enjoyable concert experience inside and outside the facility. We strive to promote responsible behavior and make the Fan Experience family friendly, memorable and positive for fans of all ages. Any irresponsible conduct will not be tolerated in the parking lots or in Darien Lake Amphitheater, and in some cases may result in ejection from the premises, revocation of ticket privileges and/or arrest.
Everyone deserves the right to enjoy the excitement and enthusiasm of concert days. Please treat all fans with courtesy and respect.
Directions
Darien Lake Amphitheater
9993 Alleghany Road, Darien Center, NY 14040
The box office will be open on-day-of-show only. If you’d like to purchase tickets, please visit us at our event ticketing page here. We look forward to seeing you at our next show!
Oversized Parking: Any vehicle deemed oversized will require a parking pass to be purchased online before the event. This includes but is not limited to RV’s/Campers, School Buses, Limos, Limo Buses, etc. Passes should be purchased prior to day of show to guarantee entry into the lot.
Purchase tickets prior to the day of your event on the Upgrades Tab.
Darien Lake Amphitheater strives to make our venue and live experiences inclusive and accessible. For more questions, or information not mentioned below, don't hesitate to get in touch with us at (716) 428-5930 or email darienlake.pacinfo@livenation.com.
ARRIVAL & ACCESSIBLE ENTRANCES
All main entrances to Darien Lake Amphitheater are accessible. Visit our Guest Services booth at the main entrance if assistance is needed to reach your seat.
RESTROOMS
All restrooms are accessible at Darien Lake Amphitheater.
ACCOMMODATIONS
All concession and merchandise stands are accessible at Darien Lake Amphitheater.
TICKETING
You can buy ADA tickets online – no need to call the box office. To find tickets in the Accessible Seating Area of Darien Lake Amphitheater, select the Filters icon on the upper right of the ticket page where you see available tickets. You will be shown your seat location once the ticket is selected. Look for the show accessible tickets on the Tickets page to view all available accessible seats. There’s accessible seating in every price range. Try to buy ADA tickets in advance so you secure a seat – there’s limited availability on the day of an event.
ACCESSIBLE PARKING
Accessible Parking is located adjacent to the VIP Parking Lot. Please stay left as you approach the parking toll booths and have your ADA parking tag visible so our parking staff can direct you appropriately. If you do not have a placard but need closer parking due to unexpected needs, please speak to our parking staff. If you do not absolutely need accessible parking, please park in the general lots.
DROP OFFS & RIDESHARE
Drop off areas are located inside the parking entrance area of the Darien Lake Theme Park. Please enter the parking tolls via the far right lane and notify the parking staff that you are dropping off and they will direct you. Pick up areas will be located at the same place just inside the entrance to the Darien Lake Theme Park parking lots.
MEDICATION NEEDS
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We do not have the ability to store any type of medication. Over the counter medication must be in its original packaging.
DIETARY NEEDS
Darien Lake Amphitheater takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
SERVICE ANIMALS
At Darien Lake Amphitheater, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.
SIGN LANGUAGE INTERPRETATION
Darien Lake Amphitheater offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.
Please make your request by email to darienlake.pacinfo@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter. Accommodations will be made in or around the same section as the purchased ticket. Patrons should report to the Guest Services booth upon entering the event where they will be taken to their seats.
ASSISTIVE LISTENING DEVICES
Assistive Listening Devices (ALDs) technology in Darien Lake Amphitheater is powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the west information booth to get a receiver. A photo ID is required to be held until the device is returned at the end of the event. Please bring your own headphones or ear buds.
- Connect to Wi-Fi network Free_Fan_Wifi
- Download the Listen Everywhere app via the App Store
- Connect to the audio channel in the app
- Enjoy the show!
- Using this app will work in any area of Darien Lake Amphitheater
MOBILITY DEVICE STORAGE
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.
FAQs
Address
Physical Address - Darien Lake Amphitheater, 9993 Alleghany Rd. Darien Center NY 14040
ATM's
We do not have ATM's on site. We have 1 reverse cash to card ATM and can also provide cash to card services at our guest service booths.
Alcohol
Darien Lake Amphitheater offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.
All Access Passes
All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.
Automobile Assistance
If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. Darien Lake Amphitheater does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.
Bag Inspections
Bags must be clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”). All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.
Banners and Signs
Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.
Box Office
Our box office is only open on show days, it opens when parking lots open which is approx. 3 hours before doors.
If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information. We look forward to seeing you at our next show.
Bus Parking
Any vehicle deemed oversized will require a parking pass to be purchased online before the event. This includes but is not limited to RV’s/Campers, School Buses, Limos, Limo Buses, etc.
All buses will be subject to boarding by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. The Genesee County Sheriff's Department will be on site assisting in the bus lot to ensure all guests on busses are acting appropriately and within accordance of the law. All bus drivers should expect to share the name and contact information of the company they are employed by with the onsite parking personnel *Subject to change based on event (See also: Oversized Parking)
Camera Policy
SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.
Camping
The venue does allow camping through the Darien Lake Theme Park only. No other camping or overnight parking is permitted on venue grounds. Please visit darienlake.com for more information regarding camping and hotel accommodations.
Cancelation Policy
Cancelations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
Cell Phones
Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.
Children
All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap. Venue management is not responsible for artistic content and therefore we ask that parents use their discretion when deciding whether to purchase tickets for children.
Conceal and Carry
Darien Lake Amphitheater does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles. This policy applies to off duty police officers as well as the general public.
Concessions
Darien Lake Amphitheater offers a wide variety of concession options through the venue including Live Nation Signature Cocktails, curated by world-class mixologists and 2014 American Bartender of the Year, Sean Kenyon, Questlove's Cheesesteak, an innovative spin on the Philly classic made with Impossible Burger meat, and Actor Danny Trejo's famous Los Angeles Tacos. We also offer cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda, water, and Red Bull.
Concessions are located throughout the in both the north and south concourses, on the lawn and in the amphitheater itself.
Contact Information
Venue Phone number – (716)428-5930
Venue Email – darienlake.pacinfo@livenation.com
Venue Address – Darien Lake Amphitheater, 9993 Alleghany Rd. Darien Center NY 14040
Credit/Debit Cards
All concession and merchandise stands take credit and debit only. In the event you are not carrying a credit or debit card, you can exchange cash for a card at our reverse ATM located in the South Concourse near the merch booth to exchange cash for card, dollar for dollar, without any service fees.
Drinking Water
Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.
Our free refillable water station is located in the noth and south concourses while several water fountains are located in both the north and south concourses.
Drop Offs
Drop off areas are located inside the parking entrance area of the Darien Lake Theme Park. Please enter the parking tolls via the far right lane and notify the parking staff that you are dropping off and they will direct you. Pick up areas will be located at the same place just inside the entrance to the Darien Lake Theme Park parking lots.
Emergency
In the event of an emergency while on site, Darien Lake Amphitheater has trained paramedics to assist with any medical issues. First aid is located in both the north and south concourses, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days: facebook.com/darienlakeconcerts
Employment Opportunities
The venue begins hiring for each season in early March. If you are interested in working for the venue please visit:
Entrance Gates
There are a total of two main entrances to the facility. The North and South main gates are available for use regardless of the ticket type. There are Fast Lane gates located at both the North and South main gates. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located within the VIP Parking Lot. All guests using this gate must be VIP clients and have the appropriate ticket.
Fan Assistance
If you need assistance while at an event please visit our guest services areas located in the south concourse, adjacent to the south main gate.
Fan Mail
Darien Lake Amphitheater will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist's website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.
Fast Lane
For select events, guests can purchase Fast Lane passes via https://livemu.sc/2VI65Ix. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. The Fast Lane Gates are located at the North and South main gate.
Gate Times
Parking lots for concert traffic will generally open 2-3 hrs prior to our scheduled gate time. Gate times vary but are usually 90 minutes prior to show time (time listed on ticket). Please check the specific event page as these dates/times are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around a may not be allowed back in.
Group Ticket Sales
Darien Lake Amphitheater does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at (716) 428-5935. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.
Guest Conduct
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will not be issued a refund.
Guests with Disabilities
Darien Lake Amphitheater strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.
- Ticketing - ADA tickets can be purchased online via livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
- Day of Show Parking - Accessible Parking is located outside adjacent to the VIP Parking Lot. Please stay left as you approach the parking toll booths and have your ADA parking tag visible so our parking staff can direct you appropriately. If you do not absolutely need accessible parking, please park in the general lots.
- Accessible Stations - If you have questions or need assistance we have a booth staffed with customer service employees to help answer questions related to seating or other accommodations. This station is located in the south concourse, adjacent to the south main gate.
- Unexpected Needs - If you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
- Interpreter Requests - If you will need an interpreter for an event please give us at least 2 weeks notice to secure. There is no charge for interpreter services. Please call (716) 428-5930 to arrange for an interpreter for your visit.
- Accommodations - All venue bathrooms, concession stands, and merchandise stands are accessible.
Hearing Assistance
Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at (716) 428-5930.
Hotels
Please visit darienlake.com for on-site hotel and lodging accommodations.
Lawn Seating
The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.
Lawn chair rentals are available at the rental locations which can be found under the video towers on the lawn. Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, click on the "UPGRADES AVAILABLE" dropdown on our upgrade page and select "Lawn Chair Rental".
Please see a member of our staff if you require a modified lawn chair. Modified chairs are limited in availability and given on a first-come-first-served basis only. No reservations are allowed
Lost and Found
If you lose an item while you are at an event, you can visit our Guest Services booth located adjacent to the south main gate to see if it has been turned in. Following the concert, please visit our lost and found web page to check that your missing item has been posted. Please also feel free to call our office at (716)428-5930. In the event your item is found, it will be posted on this page and held at our office until it is claimed.
Lost or Stolen Tickets
Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee.
Media Relations / Press Passes
Any media inquiries need to be directed to our Local Office – (716)428-5930
Medical Assistance
We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to either first aid location located in the north and south concourses and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.
Medication Needs
It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.
Merchandise
Merchandise will be available for all concerts at our concert merchandise booths located in the North and South concourses. For Festival shows, there will be merchandise located throughout the facility and sold by various vendors. All concert merchandise is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
Motorcycle Parking
Motorcycles can park in the concert parking lots. There is no additional fee for motorcycle parking.
Overnight Parking
There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.
Oversized Parking
Any vehicle deemed oversized will require a parking pass to be purchased online before the event. This includes but is not limited to RV’s/Campers, School Buses, Limos, Limo Buses, etc. Passes should be purchased prior to day of show to guarantee entry into the lot.
Parking
All concert-goers are required to park in free on-site lots. Pedestrian access to the Darien Lake Amphitheater will be restricted to passenger drop-offs only. No foot traffic will be permitted onto Theme Park property. For close, convenient parking, upgrade to Premier Parking through LiveNation.com. Premier Parking is located closest to the main gate for ease of access into the venue. Upgrade to EZ-Out Parking through LiveNation.com. EZ-Out Parking is located closest to the vehicle exit for quick exiting following the concert.
Police Assistance
Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.
Premier Parking
Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue. Premier Parking is located adjacent to the south main gate. Premier Parking does not guarantee early exit out of the parking lot.
Limos and oversized vehicles must purchase oversized parking pass and park in the oversized parking lot.
Premium / VIP Seating
If you are interested in purchasing a floor box, season seats or club access for the season please contact our Venue Sales department at (716)428-5935. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.
Private Events
Re-Entry
Re-Entry is not permitted at Darien Lake Amphitheater. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.
Recycling
Darien Lake Amphitheater participates in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible. Darien Lake Amphitheater is a land fill free facility.
Please be kind to the environment as well as others and clean up your tailgating area before entering the show. Glass is not permitted in the parking lots. Violators of this policy will be subject to prosecution and or expulsion from the venue.
Restrooms
Restrooms are located in the North and South concourses, close to the amphitheater seating, in the lawn seating area as well as within the VIP Club.
Scalping Tickets
Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.
Security Procedures
When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please ask to speak to a security supervisor and they will give you an alternative to our metal detectors. More information can be found here: livenation.com/venueguidelines
REPORT SUSPICIOUS ACTIVITY
If You See Something Say Something™
Call 877-SAFE-NYS
(877) 723 - 3692
AND Notify Venue Security
GET IN TOUCH - Text Line
(585) 492-6280
Service Animals
Like many venues and other large places of assembly, the Darien Lake Amphitheater has a "no pets" policy. However, Live Nation's policy explicitly permits guests with disabilities who use dogs as service animals. Darien Lake Amphitheater's policy, consistent with ADA's revised guidelines, defines "service animal" as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual's disability.
Six Flags Darien Lake
Access into the theme park will be redeemable via your paid concert ticket at the front entrance of Six Flags Darien Lake on the date of your concert. For the park operating schedule visit https://www.sixflags.com/darienlake/plan-your-visit/park-hours. Lawnie Pass excluded.
Smoking
Smoking is not permitted under the amphitheater tent. This includes E-cigarettes. While we do not restrict smoking on the lawn or in the concourses, if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.
Strollers
Strollers are permitted but must be kept in close proximity of the owner.
Tailgating
Responsible tailgating is permitted in the concert parking lots. All parking lots are monitored by Darien Lake security and the Genesee County Sheriffs' Department. Underage drinking is not tolerated under any circumstances anywhere on venue grounds. Glass is not permitted within the parking lots. Please be respectful while tailgating and pick up after yourself and your group. Waste receptacles are located throughout the parking lots.
Taping
Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.
Taxis
Taxis, Uber, and Lyft drivers will be permitted to pick up and drop off at the taxi location adjacent to the Security Checkpoint off of Sumner Rd. Taxis will not be permitted to pick up or drop off any closer to the venue than the designated taxi location.
Rideshare pickup is located directly across from the South Gate.
Traffic
Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages:
facebook.com/darienlakeconcerts
instagram.com/darienlakeamp
Umbrellas
Non-pointed umbrellas are permitted into the venue unless otherwise restricted at the discretion of the tour. Please check back for the show you will be attending to ensure that we will be allowing umbrellas in.
Upgrades
Upgrades are available at https://livemu.sc/2VI65Ix or through the Live Nation App on the day of show.
VIP Club
The VIP Club is available for access for guest with VIP Tickets. The club offers separate concessions, restrooms, seating areas and entertainment. For more information on the VIP Club and Premium Seat Sales, please call (716)428-5935 or visit livenationpremiumtickets.com/venue/darien-lake-amphitheater.
VIP Ticket holders are permitted to park an oversized vehicle in the VIP lot, but they MUST have 2 (two) parking passes. Reach out to Premium Seat Sales with any questions.
VIP Parking
The VIP parking lot is located to the south of the amphitheater. Guests must have a VIP Parking Ticket or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots.
Weather
All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages:
facebook.com/darienlakeconcerts
instagram.com/darienlakeamp
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.
Will Call
Will call tickets are available for pickup at the box office located adjacent to the south main gate. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service: 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.
Experience the VIP lifestyle at Darien Lake Amphitheater with Season Tickets: amazing seats, premium parking, VIP Club access, and personalized service can all be yours. Whether you’re looking for an unforgettable outing with friends or family, new ways to entertain clients or reward your team at the office, we have a season ticket package that will exceed your expectations and make your concert experience extraordinary.
Benefits Include:
- Premium Concert Seats
- VIP Parking (closest to the venue)
- VIP Club Access
- Private Venue Entrance
- Private Restrooms
- Additional Ticket Opportunities To Other Live Nation Concert Events
- Dedicated Customer Service Staff
Don’t miss your chance to become a Season Ticket holder!
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Legendary Venue, Epic Private Events!
Featuring outdoor setting and soaring views, Darien Lake Amphitheater is the perfect location for your next conference, corporate event, fundraiser, private concert or graduation. With access to the world’s greatest musical entertainment, state-of-the-art lighting and sound, custom menus and mixology, our talented staff handles every detail, so you don’t have to. Accommodating up to 21,600 guests, this unique 165,000 square-foot venue will exceed expectations.
Plan Your Event Today
For Multi-Location Events, Please Contact our National Sales Team
Contact Our Special Events Sales Team
Darien Lake Amphitheater
- Phone
- 212.837.2421
- darienlakeampevents@livenation.com
- Address
- 9993 Alleghany Rd. Darien Center, NY 14040